Differences

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--- planning_the_survey [2023/05/23 14:23] – pimsadmin
+++ planning_the_survey [2023/05/23 14:58] (current) – pimsadmin
@@ Line 3: / Line 3: @@
 There are 4 stages in conducting a Customer Value Survey:
 {{ :surveystages.png?nolink&600 | }}
 **1. Management workshop**(s) to define the scope of the project and identify:
@@ Line 19: / Line 18: @@
   * Analyse market segments
 **4. Action Workshop(s)**, where you:
- * Compare internal & external perspectives
+  * Compare internal & external perspectives
-* Link the results to company strategy
+  * Link the results to company strategy
-* Formulatie an action plan for change.
+  * Formulatie an action plan for change.
 ===== Defining the Analytical Framework =====
-  - Market Segmentation - what markets do we compete in and how are they segmented?
+A key element of the management workshop(s) and surrounding discussions is to define the scope of the survey, namely:
-  - Definition of the customer - who influences the buying decision and who makes the purchase decision?
-  - Definition of the key buying factors - what are the key purchase criteria of customers?
+{{:mktseg.png?nolink&200|}}: which markets do we compete in and how are they segmented?
+{{:custdefn.png?nolink&200|}}: who influences the buying decision and who makes the purchase decision?
+{{:kbf.png?nolink&200|}}: what are the key purchase criteria of customers?
@@ Line 60: / Line 61: @@
 When considering the attributes that make up the customers buying criteria we split them into 3 categories:
-{{ :psi.png?nolink&400|}}
+{{ :qualcats2.png?nolink&400|}}
   * Product attributes – which is what they buy,
   * Service Attributes which are the associated services around that in terms of pre-sales & post sales activities, delivery & support,